Flintshire County Council

Tell Us Once

Tell Us Once is a unique service designed to make things easier by enabling you to inform central and local government just once when someone has died. At a time that is difficult and distressing, the Tell Us Once service provides the opportunity for you to give permission for information about someone’s death to be shared with council and government departments to save you time and expense in doing this yourself. When you give your permission, the person registering the death will give information to the Department of Work and Pensions who then pass it on to a number of selected departments chosen by you.

How you can access the service

When you have registered a death, there are different ways you can use the Tell Us Once service:

In person - after the death registration has taken place. The Registrar will take information from you and give it to the Department of Work and Pensions on your behalf.

By telephone - you can call the Department of Work and Pensions on 0800 085 7308 (lines are open Monday to Friday between 8 am - 6 pm). This number is free to call from a BT landline but other providers, including mobile phone providers, may charge.

Online - www.gov.uk/tell-us-once
Please note: to use the online service you will need your Tell Us Once reference number which would have been provided by the registrar.

Tell Us Once Leaflet (PDF.doc, 509 Kb, new window)

Flintshire Registration Service

Tell Us Once Feedback

If you have recently used the Tell Us Once service then we would like to hear from you about your experience and what you think about the new service. Your comments will be sent to Customer Services and will be used to help improve the service.