Customer Service Policy

Our commitment to you, our customer…..

We are committed to ensuring that customer service excellence is an integral part of the planning, resourcing, and delivery of all our services.  When you access Council services you will receive consistently excellent standards of customer service and our Customer Service Policy will ensure that all sections of our diverse community are able to access services.  The policy recognises development in technology and the opportunities for you to contact us and access services digitally.

If you need to make a complaint, we have a separate policy which explains our procedure for managing customer complaints.   The Compliments, Concerns and Complaints Policy will guide you through the process and includes details on how to compliment the Council.