Flintshire Trainee - Business Administration (Revenues Team)

What the team do:

• Responsible for the administration and collection of Council Tax, Business Rates, Sundry debt and cash income reconciliation.
• Speak to taxpayers and rate payers on a daily basis over the phone and in writing to provide help and support to pay their council tax, business rates and sundry debts. 
• Advise on relevant discounts/exemptions/reductions that taxpayers and ratepayers may be able to claim to reduce their Council Tax or Business Rates and how to claim them.

What you would get involved with:

• Update customer records using computerised systems
• Support the service by undertaking a varied and interesting range of office activities including referencing and indexing of incoming mail using our Document Management and Workflow system
• Deal with all aspects of direct debit processing 
• Creating and maintaining spreadsheets and provide statistical information in a variety of formats
• Regular contact with customers over the phone dealing with routine enquires
• Review cases prior to allocation to Agents for the purpose of verifying contact details
• Cash movement and reconciling payments to ensure they are made to the correct balances
• And much more! 

Qualification

• Business Administration Level 2 /3 

Apply online