Getting a Social Care Assessment

If you think you need support, you may be referred for a Social Care Assessment. The time it takes to get an assessment can vary, but we aim to complete it as soon as possible. We prioritise based on individual needs, so please give us as much detail as you can — especially if your situation is urgent.

If you have a safeguarding concern, please visit our safeguarding page.

Before your assessment, it’s helpful to think about the kind of support you need. Be specific, for example:

• "I need help getting up and dressed in the mornings."
• "I need support to shower regularly."
• "I need reminders to take my medication."

You’re welcome to have someone with you during your assessment, such as a friend or family member. If you don’t have someone available but would like support, we can help you find an Advocate. Advocates make sure your voice is heard. Find out more on our advocacy page.

If your assessment shows that you need support, we’ll work with you to create a Care and Support Plan. This plan outlines:

• What your needs are
• What support we’ll provide
• What you’ll do for yourself
• What others (including organisations) will do to help

It is important to remember that every assessment is tailored to your individual needs. Even if your situation seems similar to someone else's, the support you receive may be different — because what works best for you might not be the same as what works for someone else.

The assessment and planning process is free. However, some services provided afterwards may involve a cost. If support is agreed, we’ll also carry out a financial assessment (also called a means test) to see if you’re eligible for help with costs and how much you may need to contribute.

Find out more about care charges in our Finance Hub.